Privacy Policy

This Privacy Policy explains how Dawn Meader collects, uses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

• Personal details (name, address, contact information)
• Payment information
• Purchase history
• Customer preferences and requirements

• Process your purchases and payments
• Deliver products and services
• Provide customer support
• Send relevant communications about your orders
• Maintain warranty and insurance records
• Improve our products and services

• Secure storage of personal data
• Limited staff access on a need-to-know basis
• Regular security updates and monitoring
• Secure payment processing through authorized providers

We do not sell or share your personal information except:

• With your explicit consent
• To fulfill your orders (e.g., insurers, manufacturers)
• Where required by law

You have the right to:

• Access your personal information
• Request corrections to your data
• Opt-out of marketing communications
• File a privacy complaint

Clothing Items

• Clothing items cannot be returned unless faulty
• Photos of the faults must be sent as evidence before refunds are made

Print Items

• Full refund or exchange available
• Items must be in original condition

Exclusions

Returns not accepted for:

• Worn or damaged items
• Items without original documentation

Process for Returns

1. Contact Dawn Meader
2. Provide purchase documentation
3. Return item in original packaging
4. Include description of issue
5. Allow 5-7 business days for processing

Payment Refunds

• Original payment method where possible
• Processing time 3-5 business days
• Store credit option available

These policies comply with Australian Consumer Law while maintaining Dawn Meader’s premium service standards.